Cancellation Policy

Plans change. This page explains exactly when you can still cancel an order, how to do it, and what happens if it has already left us. Nora Jewelry is the commercial name of Joop Yellow Strategies LLC.

Cancelling an order

You can cancel your order free of charge within 12 hours of placing it, as long as it has not yet been packed. Send us an email with your order number and the word CANCEL in the subject line, and we will do the rest.

A cancellation is final once we have confirmed it to you by email. That confirmation carries a reference number. Keep it — it is your proof that the order was stopped, and the date on it is what counts.

Once an order has been packed we can no longer stop it, even if it has not yet been collected by the carrier. At that point your cancellation becomes a return, and our Return & Refund Policy takes over from this one.

How to cancel

Email support@norajewelryco.com with:

  • Your order number
  • The word CANCEL in the subject line

That is all. There is no cancellation form to fill in and no reason required — you do not have to explain yourself, and we will not ask you to.

Changing an order instead of cancelling

To change a delivery address, email us within the same same 12 hours. If the parcel has not been packed we can change it for you at no cost. After the parcel is dispatched, an address can no longer be changed.

To change which piece you claimed, the fastest route is to cancel and place a new order. Swapping an item inside an existing order is slower than simply starting again.

If it has already shipped

Once a parcel is on its way to you, it cannot be cancelled. You have two options:

  1. Refuse the delivery. The parcel returns to us and we refund your $24.95 shipping and handling fee once it arrives back with us.
  2. Accept it and return it. Follow our Return & Refund Policy. You have 30 days from delivery.

If you are not sure which is better for your situation, email us and we will tell you honestly which one gets your money back faster.

Refunds after a cancellation

When we confirm a cancellation before dispatch, we refund the full $24.95 shipping and handling fee to your original payment method. There is no cancellation fee and no deduction.

Refunds are processed within 5 business days of the cancellation confirmation. Your bank or card issuer may take a further 3 to 10 business days to show it on your statement.

Orders we cancel

We may cancel an order ourselves if:

  • The item is no longer available
  • We cannot verify the delivery address
  • We suspect fraudulent use of a payment method
  • There was a pricing or listing error

If we cancel your order, we will tell you why by email and refund you in full. You are never charged for an order we could not fulfil.

Your statutory rights

This policy sits alongside your rights under applicable consumer protection law in your state. Nothing on this page limits them.

Questions

Email: support@norajewelryco.com Business days: Monday to Friday, 9:00–17:00

We answer within 24 hours on a business day. A real person, every time.